Lift·Troubleshooting

UK lift fault-finding · 80 brands covered

Lift Troubleshooting

Calm, plain-English fault-finding for 80 lift, stairlift and elevator brands sold in the UK. A specialist is one email away when you need one.

Email us about your fault ↓

Type any brand — Stannah, Otis, Aritco, KONE, ThyssenKrupp — and hit Enter. Or scroll to browse by lift type or symptom.

Step one

Choose Your Lift Type

Every brand is grouped into one of five categories. Start here if you know the type of lift you have but not the make.

Step two

Find Your Brand

All 80 brands are here, grouped by category. Use the tabs to narrow, or type a make.

Rather see the full alphabet? Browse all brands A–Z.

Or step one, if you'd rather

Or Start With the Symptom

Don't know the make? Skip straight to what the lift is doing. Each symptom links to the walk-through.

Before you touch anything

Safe to Try vs Call an Engineer

Two callouts you'll see on every page. Read them once so the checks below make sense.

The path from broken to fixed

How It Works

  1. 01

    Find your make

    Pick your brand from the type-ahead, the category tabs or the A–Z. Every one of our 80 brands has its own page.

  2. 02

    Decode the fault

    Match the beep, code or symptom to a plain-English explanation. Every fix is labelled safe-to-try or engineer-only.

  3. 03

    Still stuck? Email us

    Describe the fault once — a specialist replies by email and, where useful, points you to the right engineer.

Still stuck? Email us — we'll point you to the right engineer.

Cornerstone reads

Guides Worth Reading

Longer-form UK guides for building managers, landlords and leaseholders. The regulations, the responsibilities, the timescales — in plain English.

See all guides →

Tell Us What Your Lift Is Doing

Get help by email

Tell us what your lift is doing.

Describe the fault — we'll reply by email and point you to the right help. Usually within one working day.

No spam, no call centres. Your details go only to our team. See our Privacy Policy.

The six questions we get most

Frequently Asked Questions

How much does a lift engineer call-out cost in the UK?

A typical UK call-out for a domestic stairlift or home lift is £120–£220 during working hours, before parts and labour. Passenger and commercial lifts are usually covered by a service contract with a fixed monthly fee, and the per-visit charge for a fault outside contract hours is higher. Always ask for the fault-diagnosis fee separately from the repair quote.

Is a stuck lift dangerous — do I need to worry?

A lift that has stopped between floors is designed to hold position safely. There is no risk of the car falling. Use the alarm, wait for help, and never try to force the doors or climb out — most injuries happen during self-rescue attempts, not during the stoppage itself.

Can I reset my lift myself?

For domestic stairlifts and some home lifts, cycling the mains isolator for 30 seconds and confirming the door interlock will clear many soft faults. For any commercial or passenger lift, do not attempt a controller reset — note what the display shows, report it, and let the maintenance engineer decide.

How often should a lift be serviced in the UK?

Most UK domestic and stairlift service contracts cover one or two planned visits a year. LOLER requires a separate statutory thorough examination — at least every 6 months for lifts that carry people, and at least every 12 months for goods-only lifts — carried out by a competent person independent of routine servicing.

Who is responsible for lift repairs — the landlord or tenant?

In UK rented flats and leasehold blocks, communal lifts are almost always the responsibility of the landlord or freeholder to arrange and manage. Leaseholders normally contribute to the cost through the service charge, in line with the lease. Individual tenants do not organise or pay for repairs themselves.

Lift down right now?Email us →