Contact
Describe your lift fault, get a straight answer by email
Tell us the brand, the model and what the lift is actually doing. A UK lift specialist reads every message and replies by email — usually within one working day — with the safe checks worth trying and what to report to your engineer.
- Replies from a UK specialist, not a bot
- No cold calls, no sales follow-up
- Your details are never sold or shared
- ICO registered: ZA580812
Prefer your own email app? Write to lukasz@zelezny.co.uk — it reaches the same team.
Get help by email
Tell us what your lift is doing
The more specific you are, the more useful the reply. Include the make and model, any error code or warning light, and what was happening when the fault started.
Operator details
Lift Troubleshooting is operated by SEO ANT LTD, for which SEO.London is a trading name.
- Registered office
- International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
- Company number
- Registered in England, 12320937
- ICO registration
- ZA580812
- VAT number
- GB 303390340
- lukasz@zelezny.co.uk
What we can help with
Questions about what a symptom or an error indicator means.
Help understanding terminology in a quote or a service report, pointing you at the right brand or symptom page, and corrections to anything published here — including directory entries that are out of date.
We are a details site, so the honest limit is this: we can help you understand and describe a problem, and we cannot attend, diagnose remotely, or arrange a repair.
Nothing we say replaces an engineer looking at the equipment.
What to include so a reply is useful
The more precise the description, the more useful the answer. All of this can be gathered from the landing without opening anything:
- The lift type — passenger lift, platform lift, home lift or stairlift — and roughly how old it is.
- The manufacturer and model, plus any unit or job number from the plate or sticker at the landing.
- Exactly what the lift is doing: car position. Whether the doors are open, closed or part-open, any code, symbol or light on a display or indicator, and any repeating sound.
- When it started, whether it is constant or intermittent, and anything that changed beforehand. Power cut, water ingress, building works, a recent visit.
- Who holds the maintenance contract and when the last LOLER thorough examination was done.
If it is urgent
If anyone is inside the car, stop reading and treat it as an entrapment.
Use the alarm or the emergency telephone in the lift, or the number on the notice at the landing, stay in contact with the person inside, and wait for the release company or the emergency services.
Do not try to open the doors or move the car. Do not ask anyone else to.
If nobody is trapped but the lift is behaving unsafely — sudden movement, doors opening away from a landing, smoke or a burning smell.
Take it out of service, keep people away from it, and report it to your maintenance provider straight away. We are not able to respond at that speed.
Privacy and what happens to your message
Messages go to a monitored inbox and are used only to answer you. We do not sell, share or pass details to service companies.
Sending a message does not put you on a marketing list or generate a sales call.
Replies are written by a person. So they take as long as they take. Usually a couple of working days.
If your question turns out to be one lots of people have, it may end up as a knowledge base page, always with any identifying detail removed.