Reviewed by Lukasz Zelezny for the IMEM Lifts range. Passenger and goods lifts from IMEM Lifts run in UK offices, shops, hospitality venues, healthcare sites and residential buildings. This page serves the facilities manager rather than the toolbox: everything on a commercial lift is engineer-only. Its job is precise IMEM Lifts fault description, the correct warning message, and a faster first fix.
Quick Diagnosis
Answer up to three questions. We'll point you at the most likely IMEM Lifts fault on this page — full detail stays visible below either way.
Common IMEM Lifts Faults
The imem lifts lift problems reported most often to UK service desks — expanded in the order owners typically encounter them. Several are resolved by routine IMEM Lifts maintenance rather than a call-out, and the rest are far quicker to fix when you can describe the symptom precisely to whoever handles your IMEM Lifts repair.
IMEM Lifts lift shows Out of Service and won't accept calls
Engineer onlyThe IMEM Lifts commercial lift has fault-locked itself and the car display reads Out of Service.
Before you phone anyone about a IMEM Lifts repair, work through the description below. A IMEM Lifts commercial lift showing Out of Service has fault-locked from the controller — an issue the drive.
Brake, door or safety circuit has flagged and refuses to clear without engineer authority. Facilities staff should note the exact wording on the IMEM Lifts display.
The time of day, whether the car is stopped at a floor and level with the sill, and any noise or vibration that preceded the fault.
All of that goes to the IMEM Lifts service desk on first call; nothing on a fault-locked lift is appropriate for building staff to touch.
Do not reset the mains isolator to the IMEM Lifts lift. That clears the controller's own fault log and makes the underlying cause materially harder to trace on the first engineer visit.
Where the checks do not settle it, describe the symptom in your own words when you ask for IMEM Lifts repair. A plain description helps far more than a guessed diagnosis.
IMEM Lifts lift doors keep reopening and won't leave the floor
Engineer onlyThe IMEM Lifts car doors close, then reopen without any command and the lift does not depart.
This symptom accounts for a steady share of the IMEM Lifts repair enquiries we see each month. Repeating door-reopen cycles on a IMEM Lifts lift are a safety-edge or light-curtain fault.
The full-height infra-red curtain across the IMEM Lifts car opening detects anything from a shopping trolley left in the doorway to a strip of dust on the vertical lens.
Facilities staff can safely wipe the vertical rails of the IMEM Lifts door opening with a soft cloth, remove any obvious obstruction from the sill, and see if the doors seat cleanly.
If they still reopen, log a call to the IMEM Lifts service line. Do not force the doors closed and do not hold the door-close button.
The reopening behaviour is the safety-edge doing its job and defeating it is not appropriate.
A short entry in the IMEM Lifts maintenance log now avoids any later doubt about whether the fault was reported before the next IMEM Lifts servicing visit.
IMEM Lifts lift stops slightly above or below the floor
Engineer onlyThe IMEM Lifts car floor comes to rest 10–40 mm above or below the landing sill.
This is one of the most common reasons UK owners look up IMEM Lifts troubleshooting in the first place.
Levelling errors on a IMEM Lifts lift are a trip hazard and must be reported the same day, ideally with the car out of service until an engineer attends.
On modern IMEM Lifts traction lifts the drive re-levels the car automatically once passengers step in or out; when the re-level begins to drift or fails, it points to encoder feedback loss, brake wear, or drive gain adjustment.
On older hydraulic IMEM Lifts fittings. The car sinking below the floor after a load steps out is a valve or seal issue. Building staff should not try any IMEM Lifts isolator reset.
The correct action is to sign the car out of service on the IMEM Lifts lift log and log the fault with the manufacturer's callout time in mind.
Whatever the outcome, note the date and the symptom in your IMEM Lifts maintenance record. A clear history makes the next IMEM Lifts servicing visit quicker.
IMEM Lifts display shows a warning message
Engineer onlyA status message or warning indicator has appeared on the IMEM Lifts car operating panel display.
Of every IMEM Lifts troubleshooting question sent to us. This symptom is among the most frequent.
Any message on the IMEM Lifts car display beyond the floor indicator and direction arrows is a controller status intended to be read and logged.
The useful discipline for building staff is the same regardless of brand: photograph the display, note the time, note whether the IMEM Lifts lift kept running or stopped, and pass all three to the service desk on the first call.
Do not clear the message by cycling the IMEM Lifts mains isolator. That erases the controller's own log and materially delays the engineer's diagnosis on the next visit.
Repeated instances of the same IMEM Lifts warning within a short window show a component drifting toward failure and should be treated as urgent. Write down what you saw and when.
Regular IMEM Lifts servicing catches most of these early, and good IMEM Lifts maintenance notes shorten the engineer's diagnosis.
IMEM Lifts lift alarm rings but the intercom is silent
Engineer onlyPassengers press the alarm on the IMEM Lifts car and get no voice response.
Read this through before booking any IMEM Lifts repair. The answer is often simpler than it looks. Since 2018 every new commercial passenger lift in the UK, including IMEM Lifts fittings.
Has been needed to have two-way voice communication from the car to a 24/7 monitored line.
When the alarm rings on a IMEM Lifts lift and nobody answers, the emergency line is either not configured, the SIM in the IMEM Lifts auto-dialler has expired, or the telecoms line into the machine room is down.
The auto-dialler unit on a IMEM Lifts lift lives in the machine room and needs a monthly test call.
This is a building-owner compliance need and one of the most common items to fail a LOLER report.
Log the fault as urgent; a car with a non-working intercom must not be left in service.
If it becomes a repeat event, treat it as a IMEM Lifts servicing question rather than a one-off IMEM Lifts repair; recurring symptoms usually trace back to a missed maintenance interval.
IMEM Lifts lift ride is rough or noisy
Engineer onlyThe IMEM Lifts car judders, vibrates or is markedly noisier than usual in travel.
Most people arriving at IMEM Lifts troubleshooting pages describe the problem in roughly these words.
A IMEM Lifts passenger lift developing a rougher ride than normal is a mechanical wear indicator: brake pads glazing, guide-shoe roller wear, rope wear, or bearing noise on the IMEM Lifts traction machine.
Building staff should not diagnose any of these.
The intent of noting the change is to raise it with the IMEM Lifts service contractor at the next planned visit rather than waiting for the ride to degrade to a fault-lock.
Describing the change ("noise now audible from floor 4 upward". "vibration on down travel only") is more useful than a generic complaint.
All mechanical work on the IMEM Lifts lift is engineer-only and off-limits to building staff. Keep the IMEM Lifts maintenance paperwork with the lift.
Whoever attends the IMEM Lifts repair will want to see when the last service was done.
IMEM Lifts repair
Before booking a IMEM Lifts repair, separate the symptom from the cause. A commercial elevator that halts mid-travel, one that will not start, and one that starts then stops are three different jobs even when they look identical from the landing. Note which of the three you have, plus the last thing that changed — a power cut, a new floor covering, a delivery knock — and hand that to whoever attends.
Anything behind a cover or panel, in the pit or shaft, or involving doors, gates and interlocks is engineer-only work. Your part of a IMEM Lifts repair is to check and report: mains power on, isolator on, emergency stop out, nothing in the door threshold, and a written note of the fault code.
On a commercial installation, repair also has a paper trail. Log the fault with building management the same day, keep the reference, and make sure the report reaches the company holding the maintenance contract rather than a general facilities inbox.
What Noise Is Your IMEM Lifts Lift Making?
Lifts talk. Not eloquently — but a grind, a beep or an ominous silence each means something. Press play, compare, and pick the closest match.
Example sounds are synthesized approximations to help you compare — not recordings of IMEM Lifts equipment.
Grinding — likely causes on a IMEM Lifts lift
⚠️ Engineer only- Traction sheave or brake pad wear on a geared or gearless machine
- Guide-shoe wear against the rail
- Roller-guide bearing failure
Grinding from a IMEM Lifts passenger lift is never a building-manager job.
Put the lift on Fireman's or Independent service if you can, or place a barrier at the landing, and open a priority ticket with your service company today.
Note the floor at which the noise is worst. Whether it is loudest on the up-run or the down-run. How long the sound has been present.
Do not enter the shaft, the pit or the machine room. Do not try to move the lift by hand. Building maintenance duty here is limited to reporting, barriering and logging.
What Light Is Your IMEM Lifts Lift Showing?
Lifts also talk in light. Pick what you can see.
Steady red — on a IMEM Lifts lift
⚠️ Engineer only- Fault-latched shutdown on the controller
- Fireman's or Independent service engaged and locking the car out
- Door-fault indicator held until service reset
When a IMEM Lifts lift holds a solid red light, it is telling you a safety circuit is broken or a fault has been stored.
Most of the time the cause is mundane rather than mechanical. Start with the owner-safe checks — watch the car and landing doors close cleanly. Check nothing is holding a door edge.
Confirm no car-stop or emergency switch has been left operated. If those checks fix it, use the lift as normal.
If not, treat it as an engineer job: keep the supply on, stop cycling the controls, and email the exact light behaviour to your service provider.
Is It Safe to Keep Using It?
Three questions. Ten seconds. Answer honestly.
When to Call an Engineer
Your responsibility ends where the safety chain begins. Call the company maintaining your IMEM Lifts lift, or use the form below, if you find:
- The same fault back minutes after a reset.
- Burning smell, smoke, or visible damage to cabling or control gear.
- Water in the pit, machine space or car.
- The car outside its normal range or misaligned with the landing.
- Intermittent operation of doors, gates or interlocks.
- Any mechanical fault on a commercial elevator — DIY scope is limited to checking mains power, noting what the display shows, and reporting to building management.
If this lift is in a workplace or managed building, see our LOLER thorough examination guide for the statutory inspection duties that sit alongside repair.
IMEM Lifts servicing
IMEM Lifts servicing intervals are set by the installer and by how hard the commercial elevator works: a domestic unit used a few times a day is not on the same schedule as one in constant use. If you have inherited the equipment with a property, ask the incoming provider for the last service sheet before agreeing a plan.
Keep every service sheet. A dated history of IMEM Lifts servicing tells the next engineer which parts have already been changed, supports any warranty claim, and is the first thing a buyer's surveyor asks for when the property changes hands.
Servicing is not the same as a statutory thorough examination. In a workplace or managed building the two run alongside each other — see our LOLER thorough examination guide for how the duties differ.
IMEM Lifts at a glance
Quick reference: how IMEM Lifts lifts are built, how they show faults, and where the official documentation lives.
- Segment
- Commercial passenger lift
- HQ / market
- Spain (Europe/UK)
- Key products
- Complete traction and hydraulic lift systems, MRL packages
- How faults are shown
- Controller-dependent fault codes on the fitted control panel
- Coverage on this page
- Index note
- Platform / ownership
- Full lift systems supplied into UK installs
- Official code source
- IMEM Lifts technical documentation
About IMEM Lifts
Reviewed by Lukasz Zelezny for the IMEM Lifts range. Passenger and goods lifts from IMEM Lifts run in UK offices, shops, hospitality venues, healthcare sites and residential buildings. This page serves the facilities manager rather than the toolbox: everything on a commercial lift is engineer-only. Its job is precise IMEM Lifts fault description, the correct warning message, and a faster first fix.
Lift Troubleshooting is an independent resource and is not affiliated with or endorsed by IMEM Lifts. See our full disclaimer.
IMEM Lifts maintenance
Treat IMEM Lifts maintenance as a short weekly routine: confirm the commercial elevator responds normally from every landing, confirm the alarm is audible where somebody would hear it, and confirm the charge indicator behaves as it always has. Anything outside that pattern goes to your provider rather than into a toolbox.
Nothing in owner-level IMEM Lifts maintenance involves removing covers, entering the pit or shaft, or adjusting doors, gates or interlocks. If a check cannot be done from the landing with the equipment behaving normally, it belongs to a qualified engineer.
In a managed building, maintenance records and fault reports should sit in the same log. When you report a defect, record who you told, when, and what they said — that log is what proves the equipment was kept in a safe condition.
Frequently Asked Questions
What kind of equipment does IMEM Lifts make?
IMEM Lifts is a commercial passenger lift manufacturer active in Spain (Europe/UK). The ranges most often met in the UK are Complete traction and hydraulic lift systems, MRL packages.
The fault-finding below is written around the behaviour those IMEM Lifts ranges share rather than around one model number.
So start here and then confirm your exact model from the rating plate before you quote anything to an engineer.
One thing worth knowing: the reference note for IMEM Lifts reads "Full lift systems supplied into UK installs". This can change whose manual actually applies to your machine.
What does the IMEM Lifts display or indicator tell me?
On IMEM Lifts equipment the sign is described as: Controller-dependent fault codes on the fitted control panel.
Codes are not standardised between makers, or even between board generations within IMEM Lifts, so photograph exactly what you see.
The characters, the lamp colour, the flash pattern — and report that with the model from the plate. Read the sign; do not open the IMEM Lifts controller or any panel to chase it.
What is the most common IMEM Lifts fault?
The fault this page opens with is "IMEM Lifts lift shows Out of Service and won't accept calls". The IMEM Lifts commercial lift has fault-locked itself and the car display reads Out of Service.
The next most reported IMEM Lifts symptom is "IMEM Lifts lift doors keep reopening and won't leave the floor".
Work through the safe checks listed against each one, note what you observe, and pass that to a competent lift engineer.
All on this page stops at check-and-report: nothing here asks the building manager to force a door, move a stalled car, remove a panel or enter a pit or shaft.
How do I get the IMEM Lifts documentation for my machine?
The authoritative reference for this brand is the IMEM Lifts technical paperwork. IMEM Lifts publishes to its own channels and to registered trade accounts rather than openly.
So if you have no account, ask your maintenance contractor to supply the IMEM Lifts document that covers your fitting.
Our own coverage of IMEM Lifts is currently rated "Index note", so treat this page as an orientation and the manufacturer's document as the authority.
Can our maintenance team enter the IMEM Lifts machine room?
Only competent lift engineers work on IMEM Lifts equipment in the machine room. Building staff may enter to read the log, retrieve keys or accompany an engineer.
If passengers are trapped, keep talking to them. Keep the landing clear and wait for the engineer. No one should try to open doors or move the car.