Reviewed by Lukasz Zelezny for the Broad Group range. Broad Group supplies passenger and goods lifts to UK offices, shops, hotels, hospitals and residential blocks. Nothing here is a DIY repair sheet — commercial lifts are engineer-only equipment — but it is written to help a facilities manager describe a Broad Group fault accurately, quote the right warning message, and shorten the time to first fix.
Quick Diagnosis
Answer up to three questions. We'll point you at the most likely Broad Group fault on this page — full detail stays visible below either way.
Common Broad Group Faults
The broad group lift problems reported most often to UK service desks — expanded in the order owners typically encounter them. Several are resolved by routine Broad Group maintenance rather than a call-out, and the rest are far quicker to fix when you can describe the symptom precisely to whoever handles your Broad Group repair.
Broad Group lift shows Out of Service and won't accept calls
Engineer onlyThe Broad Group commercial lift has fault-locked itself and the car display reads Out of Service.
Of every Broad Group troubleshooting question sent to us. This symptom is among the most frequent.
A Broad Group commercial lift showing Out of Service has fault-locked from the controller — an issue the drive. Brake, door or safety circuit has flagged and refuses to clear without engineer authority.
Facilities staff should note the exact wording on the Broad Group display.
The time of day, whether the car is stopped at a floor and level with the sill, and any noise or vibration that preceded the fault.
All of that goes to the Broad Group service desk on first call; nothing on a fault-locked lift is appropriate for building staff to touch.
Do not reset the mains isolator to the Broad Group lift. That clears the controller's own fault log and makes the underlying cause materially harder to trace on the first engineer visit.
Keep the Broad Group maintenance paperwork with the lift. Whoever attends the Broad Group repair will want to see when the last service was done.
Broad Group lift doors keep reopening and won't leave the floor
Engineer onlyThe Broad Group car doors close, then reopen without any command and the lift does not depart.
Read this through before booking any Broad Group repair. The answer is often simpler than it looks. Repeating door-reopen cycles on a Broad Group lift are a safety-edge or light-curtain fault.
The full-height infra-red curtain across the Broad Group car opening detects anything from a shopping trolley left in the doorway to a strip of dust on the vertical lens.
Facilities staff can safely wipe the vertical rails of the Broad Group door opening with a soft cloth, remove any obvious obstruction from the sill, and see if the doors seat cleanly.
If they still reopen, log a call to the Broad Group service line. Do not force the doors closed and do not hold the door-close button.
The reopening behaviour is the safety-edge doing its job and defeating it is not appropriate.
Faults in this family are largely prevented by keeping to the Broad Group servicing schedule, so check the date of your last Broad Group maintenance visit while the paperwork is out.
Broad Group lift stops slightly above or below the floor
Engineer onlyThe Broad Group car floor comes to rest 10–40 mm above or below the landing sill.
Most people arriving at Broad Group troubleshooting pages describe the problem in roughly these words.
Levelling errors on a Broad Group lift are a trip hazard and must be reported the same day, ideally with the car out of service until an engineer attends.
On modern Broad Group traction lifts the drive re-levels the car automatically once passengers step in or out; when the re-level begins to drift or fails, it points to encoder feedback loss, brake wear, or drive gain adjustment.
On older hydraulic Broad Group fittings. The car sinking below the floor after a load steps out is a valve or seal issue. Building staff should not try any Broad Group isolator reset.
The correct action is to sign the car out of service on the Broad Group lift log and log the fault with the manufacturer's callout time in mind. Add it to the log.
Planned Broad Group maintenance is always cheaper than reactive Broad Group repair. The log is what turns a vague complaint into a booked servicing job.
Broad Group display shows a warning message
Engineer onlyA status message or warning indicator has appeared on the Broad Group car operating panel display.
Before you phone anyone about a Broad Group repair, work through the description below.
Any message on the Broad Group car display beyond the floor indicator and direction arrows is a controller status intended to be read and logged.
The useful discipline for building staff is the same regardless of brand: photograph the display, note the time, note whether the Broad Group lift kept running or stopped, and pass all three to the service desk on the first call.
Do not clear the message by cycling the Broad Group mains isolator. That erases the controller's own log and materially delays the engineer's diagnosis on the next visit.
Repeated instances of the same Broad Group warning within a short window show a component drifting toward failure and should be treated as urgent.
Where the checks do not settle it, describe the symptom in your own words when you ask for Broad Group repair. A plain description helps far more than a guessed diagnosis.
Broad Group lift alarm rings but the intercom is silent
Engineer onlyPassengers press the alarm on the Broad Group car and get no voice response.
This symptom accounts for a steady share of the Broad Group repair enquiries we see each month. Since 2018 every new commercial passenger lift in the UK, including Broad Group fittings.
Has been needed to have two-way voice communication from the car to a 24/7 monitored line.
When the alarm rings on a Broad Group lift and nobody answers, the emergency line is either not configured, the SIM in the Broad Group auto-dialler has expired, or the telecoms line into the machine room is down.
The auto-dialler unit on a Broad Group lift lives in the machine room and needs a monthly test call.
This is a building-owner compliance need and one of the most common items to fail a LOLER report.
Log the fault as urgent; a car with a non-working intercom must not be left in service.
A short entry in the Broad Group maintenance log now avoids any later doubt about whether the fault was reported before the next Broad Group servicing visit.
Broad Group lift ride is rough or noisy
Engineer onlyThe Broad Group car judders, vibrates or is markedly noisier than usual in travel.
This is one of the most common reasons UK owners look up Broad Group troubleshooting in the first place.
A Broad Group passenger lift developing a rougher ride than normal is a mechanical wear indicator: brake pads glazing, guide-shoe roller wear, rope wear, or bearing noise on the Broad Group traction machine.
Building staff should not diagnose any of these.
The intent of noting the change is to raise it with the Broad Group service contractor at the next planned visit rather than waiting for the ride to degrade to a fault-lock.
Describing the change ("noise now audible from floor 4 upward". "vibration on down travel only") is more useful than a generic complaint.
All mechanical work on the Broad Group lift is engineer-only and off-limits to building staff. Whatever the outcome, note the date and the symptom in your Broad Group maintenance record.
A clear history makes the next Broad Group servicing visit quicker.
Broad Group repair
Most enquiries that reach us are described as a Broad Group repair, but roughly a third turn out to be a reset, a battery on charge, or a door edge that is not quite closing. Work through the checks above first and write down exactly what the commercial elevator does — the noise, the light, the floor it stops at. That note is what turns a vague call-out into a first-visit fix.
Anything behind a cover or panel, in the pit or shaft, or involving doors, gates and interlocks is engineer-only work. Your part of a Broad Group repair is to check and report: mains power on, isolator on, emergency stop out, nothing in the door threshold, and a written note of the fault code.
On a commercial installation, repair also has a paper trail. Log the fault with building management the same day, keep the reference, and make sure the report reaches the company holding the maintenance contract rather than a general facilities inbox.
What Noise Is Your Broad Group Lift Making?
Lifts talk. Not eloquently — but a grind, a beep or an ominous silence each means something. Press play, compare, and pick the closest match.
Example sounds are synthesized approximations to help you compare — not recordings of Broad Group equipment.
Grinding — likely causes on a Broad Group lift
⚠️ Engineer only- Traction sheave or brake pad wear on a geared or gearless machine
- Guide-shoe wear against the rail
- Roller-guide bearing failure
Grinding from a Broad Group passenger lift is never a building-manager job.
Put the lift on Fireman's or Independent service if you can, or place a barrier at the landing, and open a priority ticket with your service company today.
Note the floor at which the noise is worst. Whether it is loudest on the up-run or the down-run. How long the sound has been present.
Do not enter the shaft, the pit or the machine room. Do not try to move the lift by hand. Building maintenance duty here is limited to reporting, barriering and logging.
What Light Is Your Broad Group Lift Showing?
Lifts also talk in light. Pick what you can see.
Steady red — on a Broad Group lift
⚠️ Engineer only- Fault-latched shutdown on the controller
- Fireman's or Independent service engaged and locking the car out
- Door-fault indicator held until service reset
A steady red indicator on a Broad Group lift means a safety input is open or the controller has latched a fault.
Nine times in ten it is something in plain sight rather than a hidden electrical failure. Go round the lift once, calmly, and watch the car and landing doors close cleanly.
Check nothing is holding a door edge. Confirm no car-stop or emergency switch has been left operated. Cleared red and normal travel means carry on.
Still red means stop calling the lift, leave it switched on, and email the details of what you saw to your service company.
Is It Safe to Keep Using It?
Three questions. Ten seconds. Answer honestly.
When to Call an Engineer
Owner troubleshooting stops at the safety chain on any Broad Group fitting. Report the following to your service provider, or use the form below:
- Same fault, back within minutes of a reset.
- Burning smell, smoke, or visible harm to cables or control equipment.
- Water found in the pit, machine room or car.
- Car travel outside the normal range, or a landing that is not level.
- Doors, gates or interlocks operating intermittently.
- Any mechanical fault on a commercial elevator — DIY scope is limited to checking mains power, noting what the display shows, and reporting to building management.
If this lift is in a workplace or managed building, see our LOLER thorough examination guide for the statutory inspection duties that sit alongside repair.
Broad Group servicing
Regular Broad Group servicing is the cheapest fault prevention available. A visit typically covers the drive and safety circuits, battery condition, charge points, limit and door detection, and a test of the alarm — the same items that generate most emergency calls when they drift out of tolerance.
Keep every service sheet. A dated history of Broad Group servicing tells the next engineer which parts have already been changed, supports any warranty claim, and is the first thing a buyer's surveyor asks for when the property changes hands.
Servicing is not the same as a statutory thorough examination. In a workplace or managed building the two run alongside each other — see our LOLER thorough examination guide for how the duties differ.
Broad Group at a glance
Quick reference: how Broad Group lifts are built, how they show faults, and where the official documentation lives.
- Segment
- Commercial (confirm)
- HQ / market
- China (confirm)
- Key products
- To confirm
- How faults are shown
- Likely integrated controller
- Coverage on this page
- Index note
- Platform / ownership
- Brand identity to confirm
- Official code source
- To confirm
About Broad Group
Reviewed by Lukasz Zelezny for the Broad Group range. Broad Group supplies passenger and goods lifts to UK offices, shops, hotels, hospitals and residential blocks. Nothing here is a DIY repair sheet — commercial lifts are engineer-only equipment — but it is written to help a facilities manager describe a Broad Group fault accurately, quote the right warning message, and shorten the time to first fix.
Lift Troubleshooting is an independent resource and is not affiliated with or endorsed by Broad Group. See our full disclaimer.
Broad Group maintenance
The owner's share of Broad Group maintenance is observation. Listen for new sounds, watch for a landing stop that is drifting out of level, and note anything that has changed since last week. Reporting a small change early is what keeps it from becoming a call-out.
Nothing in owner-level Broad Group maintenance involves removing covers, entering the pit or shaft, or adjusting doors, gates or interlocks. If a check cannot be done from the landing with the equipment behaving normally, it belongs to a qualified engineer.
In a managed building, maintenance records and fault reports should sit in the same log. When you report a defect, record who you told, when, and what they said — that log is what proves the equipment was kept in a safe condition.
Frequently Asked Questions
Is my own Broad Group lift covered by this page?
Broad Group is a commercial (confirm) manufacturer active in China (confirm). The ranges most often met in the UK are To confirm.
The fault-finding below is written around the behaviour those Broad Group ranges share rather than around one model number.
So start here and then confirm your exact model from the rating plate before you quote anything to an engineer.
One thing worth knowing: the reference note for Broad Group reads "Brand identity to confirm". This can change whose manual actually applies to your machine.
Where does a Broad Group lift show its fault code?
On Broad Group equipment the sign is described as: Likely joined-up controller. Codes are not standardised between makers, or even between board generations within Broad Group, so photograph exactly what you see.
The characters, the lamp colour, the flash pattern — and report that with the model from the plate. Read the sign; do not open the Broad Group controller or any panel to chase it.
Which Broad Group problem comes up most often?
The fault this page opens with is "Broad Group lift shows Out of Service and won't accept calls". The Broad Group commercial lift has fault-locked itself and the car display reads Out of Service.
The next most reported Broad Group symptom is "Broad Group lift doors keep reopening and won't leave the floor".
Work through the safe checks listed against each one, note what you observe, and pass that to a competent lift engineer.
All on this page stops at check-and-report: nothing here asks the building manager to force a door, move a stalled car, remove a panel or enter a pit or shaft.
Is there an official Broad Group source for fault information?
The authoritative reference for this brand is the To confirm. Broad Group publishes to its own channels and to registered trade accounts rather than openly.
So if you have no account, ask your maintenance contractor to supply the Broad Group document that covers your fitting.
Our own coverage of Broad Group is currently rated "Index note", so treat this page as an orientation and the manufacturer's document as the authority.
Who is the dutyholder for a Broad Group lift under LOLER?
For a Broad Group passenger or goods lift in a workplace, the dutyholder is normally the building owner or their appointed managing agent: they arrange thorough examination by a competent person, keep the reports, and act on defects.
Your Broad Group maintenance contractor usually coordinates the inspection. However, the duty does not transfer to them.