Reviewed by Lukasz Zelezny for the Arkel range. Arkel is a component supplier whose parts sit inside lifts wearing badges from Otis, KONE, Schindler, TK Elevator and many others. This page helps engineers and technically-minded building managers identify the Arkel part fitted to their lift, understand its typical failure modes, and order the correct spare first time. It is not a fault-finding sheet for end users; all mechanical work on lift components is engineer-only.
Quick Diagnosis
Answer up to three questions. We'll point you at the most likely Arkel fault on this page — full detail stays visible below either way.
Common Arkel Faults
The arkel lift problems reported most often to UK service desks — expanded in the order owners typically encounter them.
Identifying a Arkel drive or machine in the machine room
Engineer onlyConfirming the Arkel drive, motor, or gearless machine fitted to your lift.
The drive or traction machine of a UK commercial lift is the single most expensive component in the installation, and identifying it accurately protects the value of every spare and every service decision. The plate on a Arkel machine gives the model designation, serial number and often the maximum load — photograph it in full. On modern MRL (machine-room-less) lifts the Arkel machine is above the shaft rather than in a separate machine room; either way, only a competent lift engineer should be inside the space. Building operators should ask their contractor for a photo of the Arkel plate at the next visit and file it with the lift's log.
Arkel brake not holding or not releasing
Engineer onlyThe Arkel traction brake is showing symptoms of holding failure or drag.
The brake on a Arkel traction machine is a safety-critical component: it must hold the loaded car at the floor with the motor de-energised, and must release cleanly when the drive commands a start. When a Arkel brake fails to hold, the car rolls slightly at every stop and produces the classic levelling error above or below the floor; when it fails to release, the drive trips on over-current within seconds of the call. Both are engineer-only diagnoses on any Arkel machine and both are increasingly urgent — a brake fault is one of the fastest routes from "in service" to "unsafe". Building operators noting the symptom pattern accurately helps the Arkel engineer diagnose the fault at the first visit.
Arkel encoder feedback loss
Engineer onlyThe Arkel drive has tripped with an encoder or feedback fault.
The encoder on a Arkel traction machine reports position and velocity back to the drive, and it is the reference the drive uses to command the motor. An encoder fault on a Arkel drive shows up either as a specific coded trip on the drive display or as increasingly erratic levelling at floors. Diagnosis is engineer-only; the Arkel drive log records the trip and the underlying cause is usually an encoder cable fault, a connector working loose with vibration, or the encoder disc itself contaminated. Building operators seeing the same Arkel trip repeatedly should pass the trip code to the contractor rather than accepting a mains reset as the resolution.
Arkel motor overheating
Engineer onlyThe Arkel traction motor thermal is tripping the lift out of service.
A Arkel traction motor has a thermal cut-out that fault-locks the lift when the motor winding temperature exceeds its rated limit. Repeated thermal trips on a Arkel motor are always symptomatic — they can be caused by ventilation to the machine or MRL space being blocked, by ambient temperatures in the machine room rising above the design limit in summer, by mechanical drag increasing the load on the motor, or by a fault in the Arkel drive that is pulling more current than the motor can shed as heat. Building operators should check the Arkel machine-room ventilation is clear and log any recent changes; the underlying cause is a Arkel engineer diagnosis.
Arkel drive tripping on over-current or over-voltage
Engineer onlyThe Arkel VVVF drive is showing repeated over-current or over-voltage trips.
The Arkel VVVF (variable-voltage, variable-frequency) drive protects itself and the traction machine by tripping on abnormal current or voltage. Repeated Arkel trips on the same indicator are diagnostic: over-current typically points to a mechanical load fault (brake dragging, guide-shoe seizure), over-voltage to a regenerative-braking issue where the Arkel drive can't dump the energy of a descending loaded car quickly enough. Neither is a building-operator diagnosis. The Arkel drive event log is the primary source of truth; the value of building staff noting the pattern is that it tells the engineer whether to bring parts for the mechanical or the electrical suspect.
Arkel traction machine bearing noise or vibration
Engineer onlyThe Arkel machine is developing a rumble or vibration that carries into the car ride.
Bearing wear on a Arkel traction machine is characteristically an ageing symptom: the ride quality of the Arkel lift gradually degrades, a low-frequency rumble appears on travel that wasn't there at commissioning, and vibration increasingly transmits into the car. Left alone, bearing wear ends with a machine seizure and a long out-of-service period. The value of catching it early is huge — a scheduled Arkel bearing service is a fraction of the cost and time of a failed-machine recovery. Building operators should log ride-quality changes on the Arkel lift on the maintenance log rather than waiting for a fault to be reported by users.
What Noise Is Your Arkel Lift Making?
Lifts talk. Not eloquently — but a grind, a beep or an ominous silence each means something. Press play, compare, and pick the closest match.
Example sounds are synthesized approximations to help you compare — not recordings of Arkel equipment.
Grinding — likely causes on a Arkel lift
⚠️ Engineer only- Motor bearing at end of life on a drive unit
- Door-operator gearbox worn out
- Sheave or pulley bearing failure
Grinding from a Arkel lift component in service is a bearing or gear reaching end of life — motor, sheave, door-operator gearbox, or drive input. The correct response from a lift engineer is to identify which unit is the source (bearings and gears each have distinct signatures on a stethoscope), order the correct Arkel service part, and plan the shutdown. This is not a page for end users to work from: any mechanical work on Arkel drive, motor or door components requires manufacturer training and the correct lifting equipment. Building managers should log the fault and route the Arkel part number to their contractor.
What Light Is Your Arkel Lift Showing?
Lifts also talk in light. Pick what you can see.
Steady red — on a Arkel lift
⚠️ Engineer only- Drive-unit fault LED latched on the controller
- Door-operator fault indicator raised at end-of-stroke
- External enable input from the whole-lift controller withdrawn as a fault
A steady red indicator on a Arkel lift component in service is a latched fault at the component's own boundary — drive, door operator or supervisor. Engineer response is to note which unit is showing the light, isolate at the component isolator, and read the paired diagnostic display or fault log before opening any covers. Do not cycle the enable input from the whole-lift controller to try to clear it — a red on a component LED is a request for inspection, and cycling the enable adds fault-history entries that mask the original cause. Manufacturer manual and correct spares only.
Is It Safe to Keep Using It?
Three questions. Ten seconds. Answer honestly.
When to Call an Engineer
Owner checks stop where safety-critical systems begin. Call your service provider — or use the form below — if you see any of the following on your Arkel lift:
- The same fault returns within minutes of a reset.
- Burning smell, smoke, or visible damage to cables or controls.
- Water ingress in the pit, machine room or car.
- The car has travelled outside its normal range or landing level.
- Doors, gates or interlocks show intermittent behaviour.
Arkel at a glance
Quick reference: how Arkel lifts are built, how they show faults, and where the official documentation lives.
- Segment
- Component (controllers/drives)
- HQ / market
- Turkey (global)
- Key products
- ARCODE controllers, drives, rescue systems
- How faults are shown
- ARCODE error list on the controller display
- Coverage on this page
- System-level
- Platform / ownership
- Fitted across many lift brands
- Official code source
- Arkel ARCODE user manual
About Arkel
Reviewed by Lukasz Zelezny for the Arkel range. Arkel is a component supplier whose parts sit inside lifts wearing badges from Otis, KONE, Schindler, TK Elevator and many others. This page helps engineers and technically-minded building managers identify the Arkel part fitted to their lift, understand its typical failure modes, and order the correct spare first time. It is not a fault-finding sheet for end users; all mechanical work on lift components is engineer-only.
Lift Troubleshooting is an independent resource and is not affiliated with or endorsed by Arkel. See our full disclaimer.
Frequently Asked Questions
How do I identify a Arkel component fitted in my lift?
The Arkel manufacturer's plate is visible on the component itself — on the car top for door operators and in the machine room or MRL space for drives and machines. Photograph the plate; the badge on the lift car (Otis, KONE, Schindler) is not the Arkel component's manufacturer.
Can building staff work on Arkel components?
No. All work on Arkel components — doors, drives, motors, brakes, gearless machines — is engineer-only. This page exists for identification and information, never for end-user work.
Are original Arkel spares required, or will pattern parts do?
For safety-critical Arkel components (interlocks, safety gear, brake assemblies) always use original Arkel parts to preserve the CE/UKCA compliance of the lift. Non-critical wear items may have pattern equivalents but the decision belongs with the competent lift engineer.
Where do I find Arkel manuals?
Arkel publishes component-level manuals directly to registered lift trade accounts. Building owners without engineer credentials should ask their maintenance contractor to supply the relevant Arkel manual for a component fitted to their lift.