Reviewed by Lukasz Zelezny for the Easy Living Home Elevators range. Easy Living Home Elevators home lifts are fitted in UK houses and flats under the Machinery Directive. What follows is the everyday fault picture: the symptoms owners actually report, with a clear line drawn between the checks a household can safely make and the diagnoses that belong to a competent lift engineer. Each Easy Living Home Elevators entry is written in plain English so an owner can follow it and still describe the fault precisely if an engineer is needed.
Quick Diagnosis
Answer up to three questions. We'll point you at the most likely Easy Living Home Elevators fault on this page — full detail stays visible below either way.
Common Easy Living Home Elevators Faults
The easy living home elevators lift problems reported most often to UK service desks — expanded in the order owners typically encounter them. Several are resolved by routine Easy Living Home Elevators maintenance rather than a call-out, and the rest are far quicker to fix when you can describe the symptom precisely to whoever handles your Easy Living Home Elevators repair.
Easy Living Home Elevators home lift won't move when called
Owner-safe checkThe car lights up but nothing happens when a floor is selected on your Easy Living Home Elevators home lift.
Of every Easy Living Home Elevators troubleshooting question sent to us. This symptom is among the most frequent.
When an Easy Living Home Elevators home lift refuses to move on call the safety circuit is almost always the reason. Every UK home lift, Easy Living Home Elevators included.
Will not accept a call until every door and gate is fully closed. No emergency stop button is pressed on the car or the landings. The key switch is in the running position.
Owners can safely walk each landing door and confirm it is latched, twist any pressed red stop buttons gently clockwise until they release, and turn the key isolator through off and back on.
If the Easy Living Home Elevators lift still refuses to move after those checks, the fault is inside the controller or the drive and the correct next step is to log the warning shown, describe the symptom, and refer to a lift engineer for reset.
Keep the Easy Living Home Elevators maintenance paperwork with the lift. Whoever attends the Easy Living Home Elevators repair will want to see when the last service was done.
Easy Living Home Elevators home lift stuck between floors
Engineer onlyThe Easy Living Home Elevators home lift has stopped mid-travel and is not responding to calls or in-car controls.
Read this through before booking any Easy Living Home Elevators repair. The answer is often simpler than it looks.
An Easy Living Home Elevators home lift stopped between floors is almost always the safety chain having opened during travel — an interlock lifted, a door sensor triggered, or an overload switch activated.
The single most important rule is do not force any door open.
If someone is inside the Easy Living Home Elevators car, use the alarm bell or the intercom, call the service line printed inside the car.
If anyone in the car has a medical need call 999.
The manual hand-lowering procedure on some Easy Living Home Elevators lifts is a controlled release documented in the owner pack but is intended to be walked through by the manufacturer's helpline, not tried from memory.
Waiting for an engineer is always safe; forcing anything is not.
Faults in this family are largely prevented by keeping to the Easy Living Home Elevators servicing schedule, so check the date of your last Easy Living Home Elevators maintenance visit while the paperwork is out.
Easy Living Home Elevators home lift door or sensor fault
Owner-safe checkYour Easy Living Home Elevators lift is showing a door open warning when the doors look closed.
Most people arriving at Easy Living Home Elevators troubleshooting pages describe the problem in roughly these words.
Home lift doors are safety-critical: any door that the Easy Living Home Elevators controller does not read as closed will lock the whole lift out.
The commonest causes are a magnetic reed sensor knocked slightly out of alignment on a landing door, a light-curtain lens on the car opening obscured by dust or a sticker, and a mechanical latch that has slowly drifted out of adjustment.
Owners of an Easy Living Home Elevators home lift can safely wipe the sensor face and the door threshold, remove any obstruction, and cycle the door slowly to see if the fault clears.
If the display names a specific door, note which floor and which side — that saves a service engineer at least half a hour of on-site diagnosis when they arrive.
Add it to the log. Planned Easy Living Home Elevators maintenance is always cheaper than reactive Easy Living Home Elevators repair. The log is what turns a vague complaint into a booked servicing job.
Easy Living Home Elevators home lift shows a warning light
Owner-safe checkA warning indicator on your Easy Living Home Elevators home lift is lit or flashing.
Before you phone anyone about an Easy Living Home Elevators repair, work through the description below.
Every UK home lift brand uses a different indicator scheme for faults and Easy Living Home Elevators is no exception.
The important owner discipline is the same regardless of brand: note the light colour and pattern. The time, whether the lift was in use or parked.
— if you have one — write it in your lift owner log before doing anything else.
A single controlled reset is usually appropriate on an Easy Living Home Elevators home lift and is described in the owner pack. Repeated resets of the same warning are not.
If the same warning returns within days of a reset it points to a component drifting toward failure, and the Easy Living Home Elevators service engineer needs the sequence of dates to diagnose the underlying cause rather than the surface symptom.
Where the checks do not settle it, describe the symptom in your own words when you ask for Easy Living Home Elevators repair. A plain description helps far more than a guessed diagnosis.
Emergency stop engaged on the Easy Living Home Elevators home lift
Owner-safe checkThe Easy Living Home Elevators lift is completely dead and the red stop button is depressed.
This symptom accounts for a steady share of the Easy Living Home Elevators repair enquiries we see each month.
If an Easy Living Home Elevators home lift stops responding entirely, the two things to check before anything else are the emergency stop button and the key isolator.
The red emergency stop is a twist-release button.
Usually mounted on the car and sometimes also on the top of the Easy Living Home Elevators carriage — designed to be pressed if there is a passenger emergency.
To release, twist gently clockwise (or in the direction showed by the arrow on the button) until the button pops back out.
The key isolator is either on the car or a landing; turn to the "run" position. If clearing either restored the Easy Living Home Elevators lift, log it.
Repeated accidental knocks on the stop button may mean it needs relocating out of the natural line of use.
A short entry in the Easy Living Home Elevators maintenance log now avoids any later doubt about whether the fault was reported before the next Easy Living Home Elevators servicing visit.
Easy Living Home Elevators home lift travel is slow or juddery
Owner-safe checkYour Easy Living Home Elevators lift moves but not as smoothly or quickly as it used to.
This is one of the most common reasons UK owners look up Easy Living Home Elevators troubleshooting in the first place.
Slow or juddery travel on an Easy Living Home Elevators home lift points to a mechanical wear issue rather than a safety-circuit lockout. Can be planned rather than treated as an emergency.
On ball-screw Easy Living Home Elevators models, insufficient lubrication of the screw column or a worn drive nut slowly reduces travel speed and adds a mechanical grind you can hear from outside the car.
On hydraulic Easy Living Home Elevators home lifts, low oil, air trapped in the ram, or a partly-clogged flow-control valve produces a similar hesitation.
Continue to use the Easy Living Home Elevators lift while a service visit is booked, but do book it. Extended running on a partially-failed drive puts unnecessary stress on the motor.
The brake and the safety gear and turns a service into a repair. Whatever the outcome, note the date and the symptom in your Easy Living Home Elevators maintenance record.
A clear history makes the next Easy Living Home Elevators servicing visit quicker.
Easy Living Home Elevators repair
A genuine Easy Living Home Elevators repair starts with an accurate description of the fault, not with a part number. Record the error shown on the display or keypad, when it appears, and whether the home lift behaves differently on the way up than on the way down. Engineers quote far more accurately from that detail, and you avoid paying for a diagnostic visit that only repeats what you already know.
Anything behind a cover or panel, in the pit or shaft, or involving doors, gates and interlocks is engineer-only work. Your part of a Easy Living Home Elevators repair is to check and report: mains power on, isolator on, emergency stop out, nothing in the door threshold, and a written note of the fault code.
What Noise Is Your Easy Living Home Elevators Lift Making?
Lifts talk. Not eloquently — but a grind, a beep or an ominous silence each means something. Press play, compare, and pick the closest match.
Example sounds are synthesized approximations to help you compare — not recordings of Easy Living Home Elevators equipment.
Grinding — likely causes on a Easy Living Home Elevators lift
⚠️ Engineer only- Screw-drive nut or ball-screw at the end of its service life
- Guide-shoe wear against the rail
- Debris in the shaft that has worked its way onto a running surface
Grinding from an Easy Living Home Elevators home lift means metal is meeting metal where it should not. Do not keep using it.
Bring the car to a landing, take the key switch out, and email your service company today with exactly where in the travel you can hear the noise.
Quiet at rest, loud on the way up, only near the top and so on. Screw-driven, hydraulic and traction Easy Living Home Elevators lifts each fail this way for different reasons.
So the engineer will need that timing details to arrive with the right parts. Never look inside the shaft or under the car.
What Light Is Your Easy Living Home Elevators Lift Showing?
Lifts also talk in light. Pick what you can see.
Steady red — on a Easy Living Home Elevators lift
✅ Owner-safe check- Emergency-stop button pressed and not released on the car or a landing
- Landing door interlock reporting open — magnet reed bent or dirty
- A latched fault the controller is holding until manually cleared by service
A steady red indicator on an Easy Living Home Elevators home lift means a safety input is open or the controller has latched a fault.
The usual culprits are everyday ones rather than deep faults inside the drive. Do the visible checks in order.
Walk every landing door and the car gate, close each one until you hear the latch. Make sure no emergency stop is still pressed (a quarter-turn clockwise releases them).
If those checks fix it, use the lift as normal.
If not, treat it as an engineer job: keep the supply on, stop cycling the controls, and email the exact light behaviour to your service provider.
Is It Safe to Keep Using It?
Three questions. Ten seconds. Answer honestly.
When to Call an Engineer
Your checks end where the safety systems begin. All below is engineer work on an Easy Living Home Elevators lift. Call your provider or use the form:
- A fault that reappears within minutes of resetting.
- Burning smell, smoke, or visible damage to cables or control gear.
- Water ingress in the pit, the machine room or the car.
- The car travelling beyond its usual range or stopping off-level.
- Doors, gates or interlocks that behave intermittently.
Easy Living Home Elevators servicing
Easy Living Home Elevators servicing intervals are set by the installer and by how hard the home lift works: a domestic unit used a few times a day is not on the same schedule as one in constant use. If you have inherited the equipment with a property, ask the incoming provider for the last service sheet before agreeing a plan.
Keep every service sheet. A dated history of Easy Living Home Elevators servicing tells the next engineer which parts have already been changed, supports any warranty claim, and is the first thing a buyer's surveyor asks for when the property changes hands.
Easy Living Home Elevators at a glance
Quick reference: how Easy Living Home Elevators lifts are built, how they show faults, and where the official documentation lives.
- Segment
- Distributor
- HQ / market
- Australia
- Key products
- DomusLift (IGV) and other home elevators
- How faults are shown
- Per IGV platform
- Coverage on this page
- Index note
- Platform / ownership
- Australian distributor
- Official code source
- IGV DomusLift manual
About Easy Living Home Elevators
Reviewed by Lukasz Zelezny for the Easy Living Home Elevators range. Easy Living Home Elevators home lifts are fitted in UK houses and flats under the Machinery Directive. What follows is the everyday fault picture: the symptoms owners actually report, with a clear line drawn between the checks a household can safely make and the diagnoses that belong to a competent lift engineer. Each Easy Living Home Elevators entry is written in plain English so an owner can follow it and still describe the fault precisely if an engineer is needed.
Lift Troubleshooting is an independent resource and is not affiliated with or endorsed by Easy Living Home Elevators. See our full disclaimer.
Easy Living Home Elevators maintenance
Day-to-day Easy Living Home Elevators maintenance is mostly housekeeping, and all of it is safe from outside the equipment: keep charge points and landings clear, keep the home lift on power rather than isolating it between uses, and keep the door threshold free of grit, rugs and packaging.
Nothing in owner-level Easy Living Home Elevators maintenance involves removing covers, entering the pit or shaft, or adjusting doors, gates or interlocks. If a check cannot be done from the landing with the equipment behaving normally, it belongs to a qualified engineer.
Frequently Asked Questions
Is my own Easy Living Home Elevators home lift covered by this page?
Easy Living Home Elevators is a distributor manufacturer active in Australia. The ranges most often met in the UK are DomusLift (IGV) and other home lifts.
The fault-finding below is written around the behaviour those Easy Living Home Elevators ranges share rather than around one model number.
So start here and then confirm your exact model from the rating plate before you quote anything to an engineer.
One thing worth knowing: the reference note for Easy Living Home Elevators reads "Australian distributor". This can change whose manual actually applies to your machine.
Where does an Easy Living Home Elevators home lift show its fault code?
On Easy Living Home Elevators equipment the sign is described as: Per IGV platform.
Codes are not standardised between makers, or even between board generations within Easy Living Home Elevators, so photograph exactly what you see.
The characters, the lamp colour, the flash pattern — and report that with the model from the plate.
Read the sign; do not open the Easy Living Home Elevators controller or any panel to chase it.
Which Easy Living Home Elevators problem comes up most often?
The fault this page opens with is "Easy Living Home Elevators home lift won't move when called".
The car lights up but nothing happens when a floor is selected on your Easy Living Home Elevators home lift.
The next most reported Easy Living Home Elevators symptom is "Easy Living Home Elevators home lift stuck between floors".
Work through the safe checks listed against each one, note what you observe, and pass that to a competent lift engineer.
All on this page stops at check-and-report: nothing here asks the householder to force a door, move a stalled car, remove a panel or enter a pit or shaft.
Is there an official Easy Living Home Elevators source for fault information?
The authoritative reference for this brand is the IGV DomusLift manual. Easy Living Home Elevators publishes to its own channels and to registered trade accounts rather than openly.
So if you have no account, ask your maintenance contractor to supply the Easy Living Home Elevators document that covers your fitting.
Our own coverage of Easy Living Home Elevators is currently rated "Index note", so treat this page as an orientation and the manufacturer's document as the authority.
Can I reset an Easy Living Home Elevators home lift myself?
Only using a control the Easy Living Home Elevators manual describes for the householder. Usually a key-switch cycle at the landing.
If the Easy Living Home Elevators lift still refuses the call after that, it is telling you it is not safe to run. The next step is an engineer, not a second try.
Never open a panel to reach an internal reset, and never try to move the car or open a door by hand.