Reviewed by Lukasz Zelezny for the Kleemann range. Kleemann commercial installations are found across UK buildings from offices to hospitals. Nothing on this page is owner-serviceable, because commercial lifts are engineer-only equipment. The content is pitched at the facilities manager: describe the Kleemann fault properly, quote the right warning message, and shorten the time to first fix.
Quick Diagnosis
Answer up to three questions. We'll point you at the most likely Kleemann fault on this page — full detail stays visible below either way.
Common Kleemann Faults
The kleemann lift problems reported most often to UK service desks — expanded in the order owners typically encounter them. Several are resolved by routine Kleemann maintenance rather than a call-out, and the rest are far quicker to fix when you can describe the symptom precisely to whoever handles your Kleemann repair.
Kleemann lift shows Out of Service and won't accept calls
Engineer onlyThe Kleemann commercial lift has fault-locked itself and the car display reads Out of Service.
This symptom accounts for a steady share of the Kleemann repair enquiries we see each month. A Kleemann commercial lift showing Out of Service has fault-locked from the controller — an issue the drive.
Brake, door or safety circuit has flagged and refuses to clear without engineer authority. Facilities staff should note the exact wording on the Kleemann display.
The time of day, whether the car is stopped at a floor and level with the sill, and any noise or vibration that preceded the fault.
All of that goes to the Kleemann service desk on first call; nothing on a fault-locked lift is appropriate for building staff to touch. Do not reset the mains isolator to the Kleemann lift.
That clears the controller's own fault log and makes the underlying cause materially harder to trace on the first engineer visit. Write down what you saw and when.
Regular Kleemann servicing catches most of these early, and good Kleemann maintenance notes shorten the engineer's diagnosis.
Kleemann lift doors keep reopening and won't leave the floor
Engineer onlyThe Kleemann car doors close, then reopen without any command and the lift does not depart.
This is one of the most common reasons UK owners look up Kleemann troubleshooting in the first place. Repeating door-reopen cycles on a Kleemann lift are a safety-edge or light-curtain fault.
The full-height infra-red curtain across the Kleemann car opening detects anything from a shopping trolley left in the doorway to a strip of dust on the vertical lens.
Facilities staff can safely wipe the vertical rails of the Kleemann door opening with a soft cloth, remove any obvious obstruction from the sill, and see if the doors seat cleanly.
If they still reopen, log a call to the Kleemann service line. Do not force the doors closed and do not hold the door-close button.
The reopening behaviour is the safety-edge doing its job and defeating it is not appropriate.
If it becomes a repeat event, treat it as a Kleemann servicing question rather than a one-off Kleemann repair; recurring symptoms usually trace back to a missed maintenance interval.
Kleemann lift stops slightly above or below the floor
Engineer onlyThe Kleemann car floor comes to rest 10–40 mm above or below the landing sill.
Of every Kleemann troubleshooting question sent to us. This symptom is among the most frequent.
Levelling errors on a Kleemann lift are a trip hazard and must be reported the same day, ideally with the car out of service until an engineer attends.
On modern Kleemann traction lifts the drive re-levels the car automatically once passengers step in or out; when the re-level begins to drift or fails, it points to encoder feedback loss, brake wear, or drive gain adjustment.
On older hydraulic Kleemann fittings, the car sinking below the floor after a load steps out is a valve or seal issue. Building staff should not try any Kleemann isolator reset.
The correct action is to sign the car out of service on the Kleemann lift log and log the fault with the manufacturer's callout time in mind.
Keep the Kleemann maintenance paperwork with the lift. Whoever attends the Kleemann repair will want to see when the last service was done.
Kleemann display shows a warning message
Engineer onlyA status message or warning indicator has appeared on the Kleemann car operating panel display.
Read this through before booking any Kleemann repair. The answer is often simpler than it looks.
Any message on the Kleemann car display beyond the floor indicator and direction arrows is a controller status intended to be read and logged.
The useful discipline for building staff is the same regardless of brand: photograph the display, note the time, note whether the Kleemann lift kept running or stopped, and pass all three to the service desk on the first call.
Do not clear the message by cycling the Kleemann mains isolator. That erases the controller's own log and materially delays the engineer's diagnosis on the next visit.
Repeated instances of the same Kleemann warning within a short window show a component drifting toward failure and should be treated as urgent.
Faults in this family are largely prevented by keeping to the Kleemann servicing schedule, so check the date of your last Kleemann maintenance visit while the paperwork is out.
Kleemann lift alarm rings but the intercom is silent
Engineer onlyPassengers press the alarm on the Kleemann car and get no voice response.
Most people arriving at Kleemann troubleshooting pages describe the problem in roughly these words. Since 2018 every new commercial passenger lift in the UK, including Kleemann fittings.
Has been needed to have two-way voice communication from the car to a 24/7 monitored line.
When the alarm rings on a Kleemann lift and nobody answers, the emergency line is either not configured, the SIM in the Kleemann auto-dialler has expired, or the telecoms line into the machine room is down.
The auto-dialler unit on a Kleemann lift lives in the machine room and needs a monthly test call.
This is a building-owner compliance need and one of the most common items to fail a LOLER report.
Log the fault as urgent; a car with a non-working intercom must not be left in service. Add it to the log. Planned Kleemann maintenance is always cheaper than reactive Kleemann repair.
The log is what turns a vague complaint into a booked servicing job.
Kleemann lift ride is rough or noisy
Engineer onlyThe Kleemann car judders, vibrates or is markedly noisier than usual in travel.
Before you phone anyone about a Kleemann repair, work through the description below.
A Kleemann passenger lift developing a rougher ride than normal is a mechanical wear indicator: brake pads glazing, guide-shoe roller wear, rope wear, or bearing noise on the Kleemann traction machine.
Building staff should not diagnose any of these.
The intent of noting the change is to raise it with the Kleemann service contractor at the next planned visit rather than waiting for the ride to degrade to a fault-lock.
Describing the change ("noise now audible from floor 4 upward". "vibration on down travel only") is more useful than a generic complaint.
All mechanical work on the Kleemann lift is engineer-only and off-limits to building staff. Where the checks do not settle it, describe the symptom in your own words when you ask for Kleemann repair.
A plain description helps far more than a guessed diagnosis.
Kleemann repair
Before booking a Kleemann repair, separate the symptom from the cause. A commercial elevator that halts mid-travel, one that will not start, and one that starts then stops are three different jobs even when they look identical from the landing. Note which of the three you have, plus the last thing that changed — a power cut, a new floor covering, a delivery knock — and hand that to whoever attends.
Anything behind a cover or panel, in the pit or shaft, or involving doors, gates and interlocks is engineer-only work. Your part of a Kleemann repair is to check and report: mains power on, isolator on, emergency stop out, nothing in the door threshold, and a written note of the fault code.
On a commercial installation, repair also has a paper trail. Log the fault with building management the same day, keep the reference, and make sure the report reaches the company holding the maintenance contract rather than a general facilities inbox.
What Noise Is Your Kleemann Lift Making?
Lifts talk. Not eloquently — but a grind, a beep or an ominous silence each means something. Press play, compare, and pick the closest match.
Example sounds are synthesized approximations to help you compare — not recordings of Kleemann equipment.
Grinding — likely causes on a Kleemann lift
⚠️ Engineer only- Traction sheave or brake pad wear on a geared or gearless machine
- Guide-shoe wear against the rail
- Roller-guide bearing failure
Grinding from a Kleemann passenger lift is never a building-manager job.
Put the lift on Fireman's or Independent service if you can, or place a barrier at the landing, and open a priority ticket with your service company today.
Note the floor at which the noise is worst. Whether it is loudest on the up-run or the down-run. How long the sound has been present.
Do not enter the shaft, the pit or the machine room. Do not try to move the lift by hand. Building maintenance duty here is limited to reporting, barriering and logging.
What Light Is Your Kleemann Lift Showing?
Lifts also talk in light. Pick what you can see.
Steady red — on a Kleemann lift
⚠️ Engineer only- Fault-latched shutdown on the controller
- Fireman's or Independent service engaged and locking the car out
- Door-fault indicator held until service reset
On a Kleemann lift, a constant red light is a stop signal: something in the safety chain is open, or a fault has been recorded and latched.
More often than not it is a visible cause, not a failed component. Take two minutes and watch the car and landing doors close cleanly. Check nothing is holding a door edge.
Confirm no car-stop or emergency switch has been left operated. If it clears, resume normal use. If it persists, report it: keep the lift powered, avoid repeat attempts.
Give your service company the precise light state along with what you already checked.
Is It Safe to Keep Using It?
Three questions. Ten seconds. Answer honestly.
When to Call an Engineer
Escalate straight away if your Kleemann lift shows any of these. Contact your service provider or complete the form below:
- Repeat faults minutes after each reset.
- Smoke, burning smells, or visibly damaged cables or controls.
- Water present in the pit, machine room or car.
- The car outside its normal range or not level at the landing.
- Doors, gates or interlocks behaving unpredictably.
- Any mechanical fault on a commercial elevator — DIY scope is limited to checking mains power, noting what the display shows, and reporting to building management.
If this lift is in a workplace or managed building, see our LOLER thorough examination guide for the statutory inspection duties that sit alongside repair.
Kleemann servicing
Ask any provider quoting for Kleemann servicing what is actually included: number of visits, whether the alarm and emergency lowering are tested each time, whether batteries and consumables are covered, and what the response time is when something fails between visits. Two quotes at the same price often describe very different contracts.
Keep every service sheet. A dated history of Kleemann servicing tells the next engineer which parts have already been changed, supports any warranty claim, and is the first thing a buyer's surveyor asks for when the property changes hands.
Servicing is not the same as a statutory thorough examination. In a workplace or managed building the two run alongside each other — see our LOLER thorough examination guide for how the duties differ.
Kleemann at a glance
Quick reference: how Kleemann lifts are built, how they show faults, and where the official documentation lives.
- Segment
- Commercial / home
- HQ / market
- Greece
- Key products
- Atlas MRL, hydraulic ranges
- How faults are shown
- Controller-dependent
- Coverage on this page
- System-level
- Platform / ownership
- Ships with various controllers
- Official code source
- Fitted controller manual
About Kleemann
Reviewed by Lukasz Zelezny for the Kleemann range. Kleemann commercial installations are found across UK buildings from offices to hospitals. Nothing on this page is owner-serviceable, because commercial lifts are engineer-only equipment. The content is pitched at the facilities manager: describe the Kleemann fault properly, quote the right warning message, and shorten the time to first fix.
Lift Troubleshooting is an independent resource and is not affiliated with or endorsed by Kleemann. See our full disclaimer.
Kleemann maintenance
Day-to-day Kleemann maintenance is mostly housekeeping, and all of it is safe from outside the equipment: keep charge points and landings clear, keep the commercial elevator on power rather than isolating it between uses, and keep the door threshold free of grit, rugs and packaging.
Nothing in owner-level Kleemann maintenance involves removing covers, entering the pit or shaft, or adjusting doors, gates or interlocks. If a check cannot be done from the landing with the equipment behaving normally, it belongs to a qualified engineer.
In a managed building, maintenance records and fault reports should sit in the same log. When you report a defect, record who you told, when, and what they said — that log is what proves the equipment was kept in a safe condition.
Frequently Asked Questions
Which Kleemann models does this guide cover?
Kleemann is a commercial / home manufacturer active in Greece. The ranges most often met in the UK are Atlas MRL, hydraulic ranges.
The fault-finding below is written around the behaviour those Kleemann ranges share rather than around one model number.
So start here and then confirm your exact model from the rating plate before you quote anything to an engineer. One thing worth knowing: the reference note for Kleemann reads "Ships with various controllers".
This can change whose manual actually applies to your machine.
How do I read the fault indication on a Kleemann lift?
On Kleemann equipment the sign is described as: Controller-dependent. Codes are not standardised between makers, or even between board generations within Kleemann, so photograph exactly what you see.
The characters, the lamp colour, the flash pattern — and report that with the model from the plate. Read the sign; do not open the Kleemann controller or any panel to chase it.
What usually goes wrong first on a Kleemann lift?
The fault this page opens with is "Kleemann lift shows Out of Service and won't accept calls". The Kleemann commercial lift has fault-locked itself and the car display reads Out of Service.
The next most reported Kleemann symptom is "Kleemann lift doors keep reopening and won't leave the floor".
Work through the safe checks listed against each one, note what you observe, and pass that to a competent lift engineer.
All on this page stops at check-and-report: nothing here asks the building manager to force a door, move a stalled car, remove a panel or enter a pit or shaft.
Where do official Kleemann manuals come from?
The authoritative reference for this brand is the Fitted controller manual. Kleemann publishes to its own channels and to registered trade accounts rather than openly.
So if you have no account, ask your maintenance contractor to supply the Kleemann document that covers your fitting.
Our own coverage of Kleemann is currently rated "System-level", so treat this page as an orientation and the manufacturer's document as the authority.
The Kleemann lift keeps failing the same way — what should we ask the contractor?
Ask for the Kleemann controller's fault log for the recent period. Ask which specific flag was raised on each occasion. Ask what the root cause was rather than what was reset.
Repeated resets on Kleemann equipment without a stated cause usually mean a component approaching the end of its life.