Conversion
Find a UK lift engineer, by email.
Send us the brand, postcode and what’s happening. We reply with the safe checks first, then — if needed — a specialist who covers your area and your brand.
Get help by email
Tell us about the fault. We reply the same working day.
Send the make, model, error and what you were doing when it happened — we'll reply by email and point you to the right help.
One reply, one human
No call centre queue, no upsell.
Brand-matched
We only recommend engineers who work on your make.
UK-wide
Coverage across England, Scotland, Wales and Northern Ireland.
Work out what you actually need first
"An engineer" covers several different jobs, and asking for the wrong one wastes days. A trapped passenger needs a release.
This is handled through the alarm or emergency telephone in the car — not a directory search. A lift that has stopped with nobody inside needs a breakdown callout under whatever maintenance arrangement exists.
Recurring faults, an upgrade work or a new fitting need a planned quote.
And a lift that carries people needs a LOLER thorough examination at the legal interval, done by a competent person independent of the routine maintenance.
If a maintenance contract already exists on the building, that provider is almost always the first call: they hold the history, they may hold the parts. Calling anyone else can complicate the contract.
If you do not know who holds it, the notice in the lift or at the landing usually names them.
What to have ready before the first call
Companies ask the same opening questions, and having the answers to hand turns a vague callout into a first-visit fix. Gather all of it from the landing:
- Lift type and approximate age; manufacturer, model and any unit number from the plate.
- Precisely what the lift is doing now, including any code or symbol displayed and any sound.
- Whether anyone is inside — if so, that is an entrapment and takes priority over all else.
- The building address, access plans, parking, and who can let an engineer in.
- Who holds the maintenance contract, and the date of the last thorough examination.
- Whether the lift has been taken out of service and how it has been signed.
Questions worth asking every company
Ask two or three firms the same questions and compare the answers side by side. Marketing copy is not similar; these answers are.
- Do they usually work on your lift type and manufacturer. Can they get parts for it?
- What public liability insurance do they hold, and at what level?
- How is engineer competence on your specific equipment assessed and recorded?
- What is the callout time for a breakdown, as opposed to a planned visit, and which hours does that cover?
- How are LOLER thorough examinations arranged, and who acts as the competent person?
- What exactly does the quote include. Parts, labour, call-out charge, out-of-hours rates — in writing?
Reasonable expectations
A first visit is often diagnostic rather than curative.
Parts for older or discontinued equipment can take days or weeks, and an engineer who tells you that up front is being straight with you rather than stalling.
Anyone quoting a full replacement without inspecting the equipment, or pressing for a decision on the phone, deserves a second opinion. So does a quote with no written breakdown.
Neither is proof of anything, but both are worth pausing on.
Our directory can help you find candidates. It is a public-records list rather than a vetted panel: we do not check insurance, competence or trading status. Being listed is not a recommendation.