Hoistway

Specialist Lift Engineering and Maintenance Services

Established in 2001 and headquartered in the South West, Hoistway is a specialist provider of vertical transportation solutions, including the installation, refurbishment, and maintenance of lifts. As a member of the KLEEMANN Group of Companies, the firm serves a diverse clientele ranging from domestic customers to large multi-national organizations. The company holds Constructionline Gold membership and operates as a Notified Body, adhering to rigorous industry safety and quality standards through annual health and safety training programs for its engineering staff.

The company’s core service offerings encompass new lift installations for new builds, full lift replacement for aging infrastructure, and comprehensive lift modernisation. Their engineering team focuses on enhancing energy efficiency, offering environmentally friendly lift solutions designed to reduce operational costs and environmental impact. Hoistway’s technical capabilities are demonstrated through complex projects such as bespoke scenic passenger lifts for the Mary Rose Museum and multi-unit installations involving triplex passenger lifts, goods lifts, DDA platform lifts, and dumb waiters for the hospitality sector.

Specialized lift maintenance plans are a primary focus, utilized to ensure equipment remains safe and functional while meeting statutory compliance. These services are delivered by a team of skilled engineers and supervisors who undergo regular face-fit testing and PAT testing of equipment to maintain site safety. Based in Somerset, Hoistway provides a localized service model supported by the global manufacturing resources of the KLEEMANN Group, focusing on quality engineering, reliability, and technical expertise in the vertical transportation industry.

Hoistway is a specialist vertical transportation company based in Martock, Somerset, delivering expert lift engineering and maintenance services to clients across the United Kingdom. Established in 2001 and operating as part of the KLEEMANN Group of Companies, the business has built a reputation for quality engineering, technical precision, and a commitment to safety that spans both residential and large-scale commercial projects. From single domestic installations to complex multi-unit schemes for major organisations, Hoistway brings decades of combined expertise to every project it undertakes.

As a member of the KLEEMANN Group, Hoistway benefits from access to global manufacturing resources while maintaining a localised service model rooted in the South West of England. This combination allows the company to deliver bespoke vertical transportation solutions with the reliability and technical backing of an internationally recognised group. The business holds Constructionline Gold membership and operates as a Notified Body, adhering to rigorous industry safety and quality standards. Its engineering staff undergo annual health and safety training, regular face-fit testing, and PAT testing of equipment, ensuring full site safety and statutory compliance at every stage of an engagement.

Hoistway serves a broad and varied clientele, from domestic customers requiring straightforward home lift installations through to large multi-national organisations with complex, multi-site requirements. Notable project work includes the design and installation of bespoke scenic passenger lifts for the Mary Rose Museum, as well as multi-unit schemes incorporating triplex passenger lifts, goods lifts, DDA platform lifts, and dumb waiters for the hospitality sector. This breadth of capability demonstrates the depth of engineering knowledge that Hoistway applies across the full spectrum of vertical transportation challenges.

The core services offered by Hoistway cover every stage of a lift's lifecycle, including:

• New lift installations for new-build residential and commercial developments, designed and engineered to the client's exact specification.
• Full lift replacement for ageing infrastructure, bringing outdated equipment up to current safety and performance standards.
• Lift modernisation and refurbishment, improving energy efficiency and extending the operational lifespan of existing installations.
• Ongoing lift maintenance plans tailored to ensure equipment remains safe, functional, and compliant with statutory requirements.
• Environmentally friendly lift solutions engineered to reduce operational costs and minimise environmental impact over the long term.

Energy efficiency is a key consideration in Hoistway's engineering approach. The company actively focuses on providing lift solutions that reduce power consumption and operational costs, recognising that sustainability is an increasingly important factor for clients across the public and private sectors. Whether working on a new installation or upgrading an existing system, the Hoistway engineering team evaluates environmental impact as part of its standard project methodology, ensuring that clients benefit from both performance and responsible design.

Maintenance is another cornerstone of what Hoistway provides. Specialist lift maintenance plans are structured to keep equipment operating safely and in compliance with all relevant industry regulations. Given the safety-critical nature of lift systems, the company's engineers and supervisors are trained and tested regularly, providing clients with confidence that their assets are being managed by qualified professionals who understand both the technical and regulatory landscape in full.

Hoistway has received a Google rating of 3.6 out of 5 from 12 customer reviews, reflecting its ongoing engagement with clients and a track record built through real-world project delivery. The business is registered in the United Kingdom as Hoistway Limited and can be contacted directly by telephone for enquiries relating to installations, maintenance contracts, or modernisation projects. Further information about the company's full range of services is available at hoistway.co.uk.

For businesses and individuals across the South West and beyond seeking a dependable, accredited provider of lift installation, replacement, modernisation, or maintenance services, Hoistway represents a well-established and technically capable choice. Backed by the resources of the KLEEMANN Group and underpinned by strong industry accreditations, Hoistway continues to deliver vertical transportation solutions that meet the highest standards of safety, compliance, and engineering quality.