Hoistway

Specialist Lift Engineering and Maintenance Services

Established in 2001 and headquartered in the South West, Hoistway is a specialist provider of vertical transportation solutions, including the installation, refurbishment, and maintenance of lifts. As a member of the KLEEMANN Group of Companies, the firm serves a diverse clientele ranging from domestic customers to large multi-national organizations. The company holds Constructionline Gold membership and operates as a Notified Body, adhering to rigorous industry safety and quality standards through annual health and safety training programs for its engineering staff.

The company’s core service offerings encompass new lift installations for new builds, full lift replacement for aging infrastructure, and comprehensive lift modernisation. Their engineering team focuses on enhancing energy efficiency, offering environmentally friendly lift solutions designed to reduce operational costs and environmental impact. Hoistway’s technical capabilities are demonstrated through complex projects such as bespoke scenic passenger lifts for the Mary Rose Museum and multi-unit installations involving triplex passenger lifts, goods lifts, DDA platform lifts, and dumb waiters for the hospitality sector.

Specialized lift maintenance plans are a primary focus, utilized to ensure equipment remains safe and functional while meeting statutory compliance. These services are delivered by a team of skilled engineers and supervisors who undergo regular face-fit testing and PAT testing of equipment to maintain site safety. Based in Somerset, Hoistway provides a localized service model supported by the global manufacturing resources of the KLEEMANN Group, focusing on quality engineering, reliability, and technical expertise in the vertical transportation industry.

Hoistway is a specialist provider of vertical transportation solutions, delivering expert lift installation, refurbishment, and maintenance services to a wide range of clients across the United Kingdom. With roots going back to 2001, the company has built a strong reputation for technical excellence and reliable engineering, serving everyone from domestic customers through to large multi-national organisations. As a member of the KLEEMANN Group of Companies, Hoistway combines the advantages of a locally focused service model with the backing of a globally recognised manufacturing network, ensuring clients receive both personal attention and access to world-class resources.

The company's core offering spans the full lifecycle of lift systems, from brand-new installations in new-build developments to the complete replacement of ageing infrastructure and in-depth modernisation programmes. Hoistway places a strong emphasis on energy efficiency, providing environmentally conscious lift solutions that are designed to reduce operational costs and lessen environmental impact over time. This commitment to sustainable engineering sets the business apart in an increasingly competitive marketplace, where clients are seeking long-term value as well as technical performance.

Among the key services and features that define Hoistway's offer are the following:

• New lift installations tailored to new-build residential and commercial developments, ensuring seamless integration from the ground up.
• Full lift replacement for ageing or obsolete systems, bringing existing buildings up to current safety and performance standards.
• Lift modernisation programmes that enhance energy efficiency, improve user experience, and extend the operational life of existing equipment.
• Comprehensive lift maintenance plans designed to keep systems safe, functional, and compliant with statutory requirements on an ongoing basis.
• Bespoke and specialist installations including scenic passenger lifts, goods lifts, DDA platform lifts, and dumb waiters for a variety of sectors including hospitality and heritage.

The breadth of Hoistway's project experience is demonstrated by some genuinely complex and high-profile commissions. The company has delivered bespoke scenic passenger lifts for the Mary Rose Museum, a project that demanded both precision engineering and a sensitivity to the building's unique environment. In the hospitality sector, Hoistway has managed multi-unit installations encompassing triplex passenger lifts, goods lifts, DDA platform lifts, and dumb waiters, showcasing an ability to coordinate large-scale vertical transportation projects with multiple interdependent components.

Quality assurance and safety compliance are central to the way Hoistway operates. The company holds Constructionline Gold membership, a widely respected accreditation within the construction and engineering industries that signals a high standard of health and safety management, financial standing, and professional conduct. Additionally, Hoistway operates as a Notified Body, adhering to rigorous industry standards and regulatory frameworks. All engineering staff undertake annual health and safety training programmes, alongside regular face-fit testing and PAT testing of equipment, ensuring that every site visit is conducted to the highest standards of safety and professionalism.

Hoistway is registered in the United Kingdom as Hoistway Limited and is based at its Cardiff address, serving clients across the region and beyond. The company's established presence and long trading history give clients confidence that they are working with a stable, experienced business. For those seeking dependable vertical transportation expertise, Hoistway's combination of specialist knowledge, industry accreditations, and KLEEMANN Group membership makes it a compelling choice for both straightforward and complex lift projects alike.

Clients and industry partners looking to learn more about available services or to discuss a specific project requirement can visit hoistway.co.uk for further information, or contact the team directly by telephone.

Whether the requirement is a straightforward maintenance contract, a complex new installation, or a full modernisation of an existing lift system, Hoistway brings the engineering expertise, industry accreditations, and long-standing experience needed to deliver results that meet both safety standards and client expectations. With a track record built over more than two decades in the vertical transportation industry, Hoistway remains a trusted name for businesses and organisations seeking quality lift solutions throughout the United Kingdom.